Legal
This privacy notice for SPTechnology Ltd (doing business as SPT) (“SPT,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@srvz.ca.
This summary provides key points from our privacy notice, but you can find out more details about any of these topics using the table of contents above.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with SPT and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? Some content you choose to provide may contain sensitive information; avoid including it unless it is needed for the feature you request.
Do we receive any information from third parties? We receive account and purchase-verification information from authentication providers, payment providers and app stores.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data request or by contacting us.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include: names, phone numbers, email addresses, mailing addresses, usernames, passwords, contact preferences, and age.
Sensitive Information. We do not ask you to include sensitive information in AI or communication content unless it is needed for the feature you request.
Billing information. We process account identifiers, subscription plans, purchase history, store receipts and transaction identifiers, renewal and refund status, and credit balances. Payment providers and app stores process payment details. We use purchase verification to make the same account entitlement available across devices and to prevent duplicate subscriptions.
Content and communications. When you use AI, voice, camera, messaging or calling features, we may process the prompts, messages, files, images, recordings, transcripts and call information you choose to provide for that feature. The information sent depends on the feature you use. Avoid including sensitive information that is unnecessary for your request.
Application Data. If you use our application(s), we also may collect geolocation information, mobile device data, and push notifications (if you grant permission).
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so.
We may rely on the following legal bases: Consent, Performance of a Contract, Legal Obligations, and Vital Interests. If you are located in Canada, we may process your information if you have given us specific permission or where your permission can be inferred.
In Short: We may share information in specific situations described in this section.
International processing. Our providers may process information outside Canada, including in the United States and other countries where they and their subprocessors operate. Processing locations depend on the service and its standard terms. Privacy protections may differ from those in your country.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice. We may retain transaction and accounting records where needed for legal obligations, fraud prevention and resolving disputes. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
In Short: In some regions, such as the EEA, UK, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
These rights may include the right to: request access to your personal information, request rectification or erasure, restrict the processing of your personal information, and data portability.
If you have questions or comments about your privacy rights, you may email us at support@srvz.ca.
Subscriptions and account deletion. You can request access, correction or deletion through our data-request page. Deleting an SRVZr account does not automatically cancel a subscription managed by Apple, Google Play, Meta or Stripe. Cancel through the original billing provider to stop future charges.
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. We do not currently respond to DNT browser signals as no uniform technology standard has been finalized. If a standard is adopted that we must follow, we will inform you in a revised version of this privacy notice.
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83 permits California residents to request information about categories of personal information disclosed to third parties for direct marketing purposes, once a year and free of charge.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible.
If you have questions or comments about this notice, you may email us at privacy@srvz.ca or by post to:
SPTechnology
Canada
You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit our data request page.