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Guides

Plan the guest journey before opening the doors.

Treat an event as a guest journey: understand the offer, register, receive a ticket, find the venue, and enter. Each step should give the guest and the team the information they need next.

EventsTicketsGuestsCheck-in
Soft 3D illustration of a venue coordinator welcoming guests beside an arched stage and arranged tables

Make the booking decision easy to understand.

Keep the date, venue, inclusions, ticket choices, and instructions consistent. Ask only for registration details that serve the event. Check the resulting ticket and guest information with a test booking.

Plan the room around the guest experience.

Review tables, seats, and availability in the event layout before preparing the room and the team.

SRVZr · Example data

Plan the room around the guest experience.

SRVZr event seating layout with twelve tables, numbered seats, and booking availabilitySRVZr event seating layout with twelve tables, numbered seats, and booking availability

Review tables, seats, and availability in the event layout before preparing the room and the team. Example data shown.

Rehearse the arrival.

Prepare the devices and team access used for scanning. Try the guest lookup and ticket check-in workflow before the event. Decide who handles an invalid ticket, an unexpected guest question, or a change in the room.

See the commitments around the work.

The calendar puts workshops, consultations, sessions, and preparation time into a shared view of the week.

SRVZr · Example data

See the commitments around the work.

SRVZr weekly calendar with workshops, studio sessions, an event setup, and a team meetingSRVZr weekly calendar with workshops, studio sessions, an event setup, and a team meeting

The calendar puts workshops, consultations, sessions, and preparation time into a shared view of the week. Example data shown.

Connect on-site sales deliberately.

Use Terminal for the sales available in your event setup, and prepare any menu or item records in advance. Keep ticket entry, seating, and payment responsibilities clear so a busy team can act with confidence.

Review the sale at the counter.

Keep the cart, quantities, totals, and configured tender options together in Terminal. Sample items and amounts are shown.

SRVZr · Example data

Review the sale at the counter.

SRVZr Terminal cart showing café items, quantities, a sample total, and cash and card controlsSRVZr Terminal cart showing café items, quantities, a sample total, and cash and card controls

Keep the cart, quantities, totals, and configured tender options together in Terminal. Sample items and amounts are shown. Example data shown.

Your site. Your agents. Your way of working.

Build a website for your venue or event brand with the program, arrival information, and ticket actions you choose in Sites. Your site is yours to shape: customize the design, pages, and behavior by describing what you want to the AI. It works with real, editable code, so you don’t have to write it yourself. You can also inspect the files and download the project as a ZIP.

Give an agent a practical job: prepare a briefing for the next event from its records, calendar, and related work orders. Start with a template or describe the task, then choose a schedule or supported trigger. It uses the connected business tools and records available to it, so the team can prepare the event without rebuilding its context from scratch. Review the result and proposed changes, refine the instructions, or pause the agent whenever you need.

Put it together

  1. Publish the event details

    Review the offer, place, time, and booking instructions.

  2. Configure registration

    Choose tickets, collect the needed guest information, and check layouts if used.

  3. Try a guest booking

    Inspect the ticket and resulting attendee details.

  4. Rehearse the door

    Test the scanning device, team access, lookup, and on-site sales setup.

Common questions

Do I need a seating layout for every event?

Use a layout when the room, table, or seat choice matters to your event. Keep a simpler booking journey for events that do not need that information.

When should I test ticket scanning?

Before the event, on the device and account the team will use. A test registration alone does not verify the door workflow.

Start with your next piece of work.

Choose one offer, make the site your own, and give an agent one clear task. Use the guides below to connect the pieces around the way your business works.

Open SRVZr