Legal
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and SPTechnology Ltd (“Company,” “we,” “us,” or “our”), concerning your access to and use of the SRVZ and SRVZr websites and related media, channels, mobile websites or applications, including iOS, Android and Meta Quest (collectively, the “Site”).
You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use.
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access for your personal use or your business use of the services as intended. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
By using the Site, you represent and warrant that:
You may not access or use the Site for any purpose other than that for which we make the Site available. As a user of the Site, you agree not to:
The Site may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site. When you create or make available any Contributions, you thereby represent and warrant that your Contributions comply with these Terms of Use and all applicable laws.
You agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices. You retain full ownership of all of your Contributions and any intellectual property rights associated with your Contributions.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose.
We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who violates the law or these Terms of Use; (3) refuse, restrict access to, limit the availability of, or disable any of your Contributions; (4) remove from the Site or otherwise disable all files and content that are excessive in size or are burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property.
These Terms of Use remain in effect while you use the Site. To the extent permitted by law, we reserve the right to refuse service to any person for any lawful reason and to suspend, restrict or terminate access at our discretion, including for misuse, fraud, nonpayment, security risks, violations of these terms or legal requirements. We may act immediately where necessary to protect users, our services or third parties. Any notice, refund or other remedy required by applicable law remains available. Suspension does not remove liability for charges already incurred.
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We cannot guarantee the Site will be available at all times. Price changes are subject to the billing provisions below. Any limits on our liability apply only to the extent permitted by law.
These Terms shall be governed by and defined following the laws of Canada. You irrevocably consent that the courts of Canada shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.
Binding Arbitration. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by binding arbitration. The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually no class actions.
Exceptions. The following Disputes are not subject to binding arbitration: (a) any Disputes seeking to enforce or protect intellectual property rights; (b) any Dispute related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.
There may be information on the Site that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; or (4) your violation of the rights of a third party.
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site.
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.
These Terms of Use and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. If any provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions.
Non-waivable rights. Nothing in these terms excludes or limits consumer rights, statutory warranties, cancellation or refund rights, access to courts, or liability that cannot lawfully be excluded or limited. These rights take priority over conflicting provisions, including the arbitration, disclaimer, liability and termination provisions above.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: support@srvz.ca
SRVZr offers subscriptions, add-ons and usage-based features. The price, billing period, included credits and applicable usage rates shown at checkout or in your plan apply to your purchase. Subscriptions renew automatically unless you cancel through the provider that manages your subscription. You are responsible for charges for authorized usage. Credits are service units, not cash; their use and any rollover or expiry follow the terms shown for your plan or purchase, subject to applicable law.
Except where required by applicable law, the relevant app store, or an express written offer from us, purchases are final and non-refundable. This includes charges for consumed credits, completed AI or voice processing and other usage already provided, and subscription fees for a billing period that has begun. Canceling stops future renewal; it does not automatically refund past charges or the unused portion of the current period. This policy does not remove remedies for billing errors, unauthorized charges or services that fail to meet non-waivable legal requirements. Contact support@srvz.ca about a billing problem.
For Apple App Store, Google Play or Meta purchases, refund requests and subscription management are subject to that store’s rules and should be made through the original store. We cannot override a store’s refund decision. Where a purchase is refunded or reversed, we may remove the associated entitlement or credits to prevent duplicate benefits, subject to applicable law.
We reserve the right to change prices, usage rates, plan features and credit allowances at any time for future purchases or billing periods. We will provide advance notice and obtain consent where required by law or the billing provider. Changes are not applied retroactively to usage already incurred or a prepaid billing period, unless permitted by your agreement and applicable law. You may cancel before a changed renewal price takes effect. Store-managed subscriptions follow the store’s notification and consent process.
You must protect your account, have permission to upload content and use our services lawfully. We may impose reasonable usage limits or restrict abusive activity to protect service availability. AI output may be inaccurate or unsuitable; review it before relying on it, especially for important decisions. We do not guarantee particular results, uninterrupted availability or the continued availability of a third-party feature. We may update or discontinue features, subject to any notice, prepaid-service commitments and remedies required by law.